Should We Discount Violations of Employee Discounts?
If we were to shade a big gray area between "crime" and "policy violation," most assuredly we could name that swatch "the land of discount abuse." For retailers, especially loss prevention associates, discount abuse is at best a severe policy violation, and at worst a crime. However, that distinction is critical as it determines the outcome for the violator and represents the area where retailers are most likely to make inconsistent decisions.
If a retailer provides the benefit of employee discounts, then it is inevitable that investigations will arise on the abuse of that discount. Ultimately, corporate management will be looked to for guidance as to whether discount abuse is a policy violation or a crime. Knowing the answer in advance is critical to both the consistent resolution of these cases and in deterring associates from engaging in abuses of the company discount.