Restaurant and Food Service Loss Prevention

Providing Best Practices to the Food Service Industry

Why most restaurant operators fail at generating associate awareness

Posted by David Johnston

Sep 17, 2012 11:30:00 PM

Your associates are the first line of defense when it comes to preventing loss or issues involving food and workplace safety. Generating the proper awareness across your entire associate base will result in less opportunities of theft, waste or errors and fewer situations that could result in an accident or food concern. However, it is also one of the most visible failures of many operators. Here are 4 common reasons why retailers fail to generate successful loss prevention awareness.

1. Don’t talk about theft with their associates

Operators who believe that discussing theft with their associates is not appropriate are doing
their company an injustice. Some believe that telling associates how to steal will lead to more internal theft. This article tells you why that is not the case.

2. Fail to educate associates first

The failure to properly educate associates on the policies, procedures, methods and means of preventing loss and safety issues is where many retailers fail. Education is much more than handing then a manual to read or a movie to watch. Before you can expect them to be aware, they must be educated. Learn more about awareness v. education to ensure that you are providing a continual process of education and awareness throughout their employment.

3. Fail to train and educate specifically to their associate base

For the first time, businesses may have associates that could range more than four generations. Each generation of associates has a different means of learning, different views of the workplace and a different understanding of their role. The youngest generation, Gen Y, have a very unique way of learning. Learn how to deal with our new workforce and how, depending on our associate base, you should train and educate to get the best results.

4. Fail to incorporate loss prevention and safety into business operations 

Restaurant operators who treat loss prevention and safety like a separate “part” of their business are less successful than those who incorporate them into their business operations. The concepts of loss prevention and safety should be part of your entire operations process; handling register transactions, customer service, maintenance and even restaurant design and marketing. When you generate awareness to loss prevention while training on operations, you will see your associates prevent more and also become more aware and report issues when they do arise.

Looking to generate better awareness in your restaurant?

Let LP Innovations help. Contact us for a discussion on how we develop loss prevention, food safety and workplace safety education and awareness solutions that incorporate best practices, corporate culture and multiple mediums to educate, train and provide continued awareness to all level of associates.

Topics: employee awareness, improving food costs

 

 

 

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