describe the image

The Problem with Winging an Investigation

Posted on 6/3/16 10:17 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Prosecution or Restitution - A Business Approach

Posted on 2/26/16 9:54 AM


Our legal system allows us to seek remedies when we are the victim of theft. We can pursue criminal charges or we can seek civil recovery of the loss, and sometimes both. Often we can pursue financial compensation for the cost of our security efforts. When strangers are involved, resolution is a straightforward and rational enterprise. A substantial amount of business losses, however, is the result of employee theft. Employee theft can create an emotional response that adds to the complexity of the situation. Since employees are trusted “members of the family,” the theft can feel very personal. In that psychologists contend that ninety percent of our decision-making is emotional (not you and I, we are completely rational decision makers of course), it is critical that a company develops clear prosecution and restitution guidelines in advance of a specific theft situation.

Read More

Topics: employee theft, policies and procedures, Audits and Investigations

The Problem with Winging an Investigation

Posted on 8/7/15 11:03 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

The Top 5 Audit Questions Revealed

Posted on 4/14/15 10:09 AM

Achieving a goal is simplistic in its complexity. We define our target objective, we create the process to get there, and then we periodically measure our progress. In loss prevention, the latter we measure through the audit practice. In that sense an “audit” can really be any type of measurement. In the retail and restaurant environment, we audit many different practices and at times our overzealous desire to measure “everything” can result in information overload - a topic I’ll discuss further in an upcoming post.

Although every audit question provides some form of information, some questions are better than others are. This principle, loss prevention interviewers learn early in their careers.

Read More

Topics: Audits and Investigations, Retail Audit, Audits

Criminal versus Control

Posted on 4/8/15 1:37 PM

In a market where brand recognition, market share and high competition have most businesses working overtime to reduce cost, there is little room for the losses caused by internal theft. Industry reports suggest that as much as 43% of all losses are caused by dishonest employees, totaling $16 billion annually in revenue loss.

Obviously with so much at stake, an honest employee is a key element to business health - but is there a magic bullet? How can we tell if an employee is likely to engage in dishonest behavior?

Read More

Topics: loss prevention, Audits and Investigations, Calculating Shrink

Rewind 2014 Is Here!

Posted on 12/16/14 11:05 AM

A Look Back on Loss Prevention in 2014

With just eleven selling days left in this holiday season, we figured that there might be less time or energy for absorbing new ideas. So this week we are providing a recap and links to some of this year’s favorite blog topics.

Read More

Topics: policies and procedures, Loss Prevention program and development, Audits and Investigations

Security Surveys - Offense from a Strong Defense

Posted on 10/28/14 11:00 AM

Compliance inspections and audits are usually the first casualty to the holiday season. On the surface it makes sense that with higher traffic, a drive for sales, and the need for high transactional velocity we put aside anything that slows down the process. The conundrum is that we need a sharp focus on the time period that is often 40% of our sales year, but that large chunk also means protection of those profits is even more critical. If the seasons were piles of money, which would we protect with more diligence—the summer pile or the holiday pile?

Read More

Topics: policy development, Audits and Investigations, Holiday Tips, Compliance

Who's In Charge Of Loss Prevention

Posted on 6/10/14 1:36 PM

There is a saying that “everyone has a boss.” In my twenty-something years the question of “who should LP report to?” has come up often and usually with passionate opinions as to the best reporting structure. Loss Prevention is a support function and one whose dynamic responsibilities and flexible nature make it a good fit for almost any department. In a way, LP is like a universal blood donor - not a perfect match anywhere, but functional everywhere.

Read More

Topics: loss prevention development, loss prevention program, Audits and Investigations

Fasten Your Seatbelts, Its a 2013 Rewind!

Posted on 12/16/13 10:00 AM

A look back on loss prevention in 2013

With just seven selling days left in this holiday season, we figured that there might be less time or energy for absorbing new ideas. So this week we are providing a recap and links to some of this year’s favorite blog topics.

Read More

Topics: policies and procedures, Loss Prevention program and development, Audits and Investigations

3 Holiday Myths That Are Killing Your Shrink Results

Posted on 11/12/13 3:00 PM

Read More

Topics: shrink awareness, Audits and Investigations