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Multi-Tasking…is it a good thing or a bad thing?

Posted on 1/22/16 10:00 AM


Recently I attended a webinar offering tips on how to perform a certain task better.  The main tip was to make sure to be completely focused on the task and reduce all possible distractions during the time you are performing it.  The presenter mentioned that when someone states that ‘multi-tasking’ is one of their strengths, she is not impressed.

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Topics: career development

It’s Not Only What You Say; it’s How You Say It

Posted on 8/28/15 10:30 AM

As a human resources professional within a loss prevention organization one of my responsibilities is recruiting our team of loss prevention experts.  Selecting the individual whose skills and expertise match the requirements for any position can be a daunting task.  Knowing what to look for during the employment interviewing process will help identify the candidate that is the best fit for your organization.

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Topics: career development, associates, Human Resources, Interviewing

Expectations Are a Funny Thing

Posted on 5/5/15 10:30 AM

Expectations are a funny thing. Often they are completely reasonable, such as with the rules of the road. You expect that everyone will stop at the red light and go on the green…and speed up on that yellow. Other times our expectations can be a little bit “off.”  Does anyone really believe that a “miracle” weight loss pill is the “secret the fitness industry doesn’t want you to know”? As a matter of fact, yes. Millions of people spend billions of dollars on such “secrets” each year in the belief that chemistry can replace hard work. 

 

Expectations, however, are an important feature of the human psychology. They are mental “leaps of faith” that allow for a mostly smooth functioning daily life. If we had no expectation that people would obey traffic signals, there would be a lot more chaos on the road. If we didn’t form expectations, the future would be a dark, faceless place filled with uncertainty. In many ways, expectations drive behavior. When we “expect” a result, we begin to act in a manner that promotes that outcome. Problems only arise when expectations are either not realistic or when two people doing the same thing each have expectations for a different outcome. There is, of course, a business application for this, but let me first provide a personal illustration.

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Topics: loss prevention, loss prevention programs, career development, Consulting, Audits

The Communication Paradox:

Posted on 4/1/15 12:00 PM

Effective loss prevention is dependent on the timely receipt of information. Discovering dishonesty after the responsible person is gone is not as helpful as learning of their actions in advance of his or her departure. Being aware of a potential risk early on allows us to react sooner and thus reduce or avoid loss. One would think that in the age of high velocity communication, we would be more effective than ever. Unfortunately, what many of us have learned is that velocity doesn’t always mean efficiency.

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Topics: career development

Attend What You Intend

Posted on 2/25/15 9:00 AM

 

They say the road to Hades is paved with good intentions. If that is true, than I say most of the heavy road construction was completed by the “new year special committees.” Those business groups we form in January and February charged with special tasks such as POS rollout, Training Initiatives, or Shrink. The intentions are, of course, in the right place. Certainly, in at least the first couple of meetings goals are met…and then comes Spring…and Summer…and attendance and attention wane.

Now granted, I’m not a huge fan of committees. In my opinion committees are as the British politician, Sir Barnett Cocks said: “a cul-de-sac down which ideas are lured and then quietly strangled.” My distrust for such groups is not born out of dislike for being a team player. Team’s are critical to achievement—small teams. Small teams with a specific set of goals, that follow specific plans, and include specific and individual responsibilities—I call it managed creativity. My reason for a small team preference is that while evolution may make great leaps to achieve change, human goals are reached through small and incremental steps. The more people there are milling around, the more likely we are to lose focus and misstep. But this isn’t an article on the pros and cons of committees. It is about “attending to what you intend.” A premise that is  much simpler in theory than in practice. 

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Topics: loss prevention, lp development, educate, career development, associates, Consulting

Multi-Tasking… is it a good thing or a bad thing?

Posted on 11/20/14 10:20 AM

Recently I attended a webinar offering tips on how to perform a certain task better.  The main tip was to make sure to be completely focused on the task and reduce all possible distractions during the time you are performing it.  The presenter mentioned that when someone states that ‘multi-tasking’ is one of their strengths, she is not impressed.

Read More

Topics: career development

10 Reasons Associates Are Not Productive and What To Do About It

Posted on 7/1/14 1:34 PM

Do you have a productivity problem?  Are associates having trouble getting all their work done? Is there a project that never seems to get finished, or something that hasn’t even been started? Does it seem it impossible for staff to cross everything off their “to do” lists?  Following are ten examples of possible causes – and suggested solutions.

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Topics: loss prevention, training and awareness, policies and procedures, train employees, educate, LP Innovations, career development, associates, productive

The High Risk Position

Posted on 5/27/14 12:45 PM

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Topics: loss prevention, loss prevention awareness, employee theft, store operations, customer service, career development, loss prevention program, train employees, preventing theft, train employees, educate

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