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Baggage Claim

Posted on 4/8/16 10:00 AM

As humans, we were born selfish. Our instinctual need to be the most important part of our own universe runs through all our veins, and rightfully so. Without “me” being the top priority in everything we do every single day, we would never survive. So, it should come as no surprise that our own life issues are carried with us at the top of our minds, everywhere we go- including work.

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Topics: employee theft, loss prevention, employee awareness, educate, Holiday Tips, customer service

Is Your Deterrence Loud Enough?

Posted on 6/30/15 10:30 AM

The best way to avoid loss is to not experience any losses. That statement appears a matter of common sense and a proclamation of the obvious. And yet, we don’t always do a great job at asset protection. The core issue lies in both the types of actions taken and the efforts placed on the most successful strategy—deterrence.

To understand the short falls of deterrence, we must first separate it from processes meant to apprehend and those meant to protect. True deterrence doesn’t operate like a locked door and it’s not necessarily an investigative device such as a camera system or an exception based reporting software. In other words, a heavy steal gate doesn’t deter theft, it prevents theft by removing entry in the same way that our video recording doesn’t stop behavior, but helps us discover the individual responsible for the behavior. These devices are necessary and helpful, but they are limited in their benefits—a gate can only protect things behind it and a camera can only catch actions in front of it. Deterrence, when properly executed, however, operates within the individual and is not subject to the limits of physical space.

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Topics: employee awareness, educate, Internal Dishonesty, Internal Theft

Attend What You Intend

Posted on 2/25/15 9:00 AM

 

They say the road to Hades is paved with good intentions. If that is true, than I say most of the heavy road construction was completed by the “new year special committees.” Those business groups we form in January and February charged with special tasks such as POS rollout, Training Initiatives, or Shrink. The intentions are, of course, in the right place. Certainly, in at least the first couple of meetings goals are met…and then comes Spring…and Summer…and attendance and attention wane.

Now granted, I’m not a huge fan of committees. In my opinion committees are as the British politician, Sir Barnett Cocks said: “a cul-de-sac down which ideas are lured and then quietly strangled.” My distrust for such groups is not born out of dislike for being a team player. Team’s are critical to achievement—small teams. Small teams with a specific set of goals, that follow specific plans, and include specific and individual responsibilities—I call it managed creativity. My reason for a small team preference is that while evolution may make great leaps to achieve change, human goals are reached through small and incremental steps. The more people there are milling around, the more likely we are to lose focus and misstep. But this isn’t an article on the pros and cons of committees. It is about “attending to what you intend.” A premise that is  much simpler in theory than in practice. 

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Topics: loss prevention, lp development, educate, career development, associates, Consulting

Baggage Claim

Posted on 2/17/15 10:00 AM

As humans, we were born selfish. Our instinctual need to be the most important part of our own universe runs through all our veins, and rightfully so. Without “me” being the top priority in everything we do every single day, we would never survive. So, it should come as no surprise that our own life issues are carried with us at the top of our minds, everywhere we go- including work.

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Topics: employee theft, loss prevention, employee awareness, educate, Holiday Tips, customer service

Profits: Lost in the Surge

Posted on 1/13/15 12:49 PM

 

There is an old saying, “It’s not over til it’s over.” The holiday sales surge is a good time to keep that tenet in mind. 

If you are a sports fan, you may recall a celebratory disaster that involved Leon Lett a Dallas Cowboy’s defensive lineman. Mr Lett had the good fortune and skill to recover a fumble by the Buffalo Bills during the fourth quarter of Super Bowl XXVII. Ball in hand he took off for the end zone, another touchdown for the Dallas Cowboys almost guaranteed.

At about the ten yard line, however, Mr. Lett began his premature celebration, the football held out in one hand as he prepared his theatrical victory dance in the end zone. To his shock, dismay, and embarrassment, Buffalo Bill’s player, Don Beebe had chased him down and Beebe stripped the ball from Lett’s outstretched hand before he crossed the goal line. Celebration Canceled.

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Topics: loss prevention, policies and procedures, educate, Holiday Tips, customer service, Gift Card Fraud, Refund Fraud

Gearing Up For Success in the New Year

Posted on 1/6/15 11:36 AM

January inspires most professionals to make new plans and set new goals. There is an almost magic influx of motivation when we cross that arbitrary line of delineation between the old and the new year.  At LPI, we’re no different and we are busy planning and executing on all of the great possibilities that a new year and a fresh start can offer.

But like many industries, loss prevention is a game of numbers.

The most important numbers are those that indicate the success of our loss prevention programs. Numbers like shrink decrease, margin increase, apprehensions, admissions, and audit scores, all serve to either tell the tale of our success or to indicate places for improvement. 

Of course, as the saying goes, you miss 100% of the shots you don’t take which means if you aren’t implementing specific objectives and setting specific goals, you won’t have any measurement to gauge your 2015 success. 

And goal setting is only half of the equation. Knowing your target is good, but having a plan to get there is of equal importance. So to help you re-establish your 2015 business plans and objectives, LPI is offering you this helpful 8 Step Annual LP Planner outline to ensure all the loss prevention basic best-practices are included in your plans. 

Authored by: Ray Esposito

   

  

 

 

 

 

 

 

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Topics: budget & ROI, loss prevention, employee awareness, educate

10 Things For Your LP Fall Planner

Posted on 9/2/14 12:54 PM

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Topics: educate

10 Reasons Associates Are Not Productive and What To Do About It

Posted on 7/1/14 1:34 PM

Do you have a productivity problem?  Are associates having trouble getting all their work done? Is there a project that never seems to get finished, or something that hasn’t even been started? Does it seem it impossible for staff to cross everything off their “to do” lists?  Following are ten examples of possible causes – and suggested solutions.

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Topics: loss prevention, training and awareness, policies and procedures, train employees, educate, LP Innovations, career development, associates, productive

Developing Effective Audit Programs

Posted on 6/4/14 2:05 PM

 

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Topics: store operations, loss prevention program, loss prevention, store audits, lp development, Outsourcing, train employees, educate

The High Risk Position

Posted on 5/27/14 12:45 PM

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Topics: preventing theft, loss prevention awareness, store operations, loss prevention program, employee theft, loss prevention, train employees, educate, customer service, career development