describe the image

Baggage Claim

Posted on 4/8/16 10:00 AM

As humans, we were born selfish. Our instinctual need to be the most important part of our own universe runs through all our veins, and rightfully so. Without “me” being the top priority in everything we do every single day, we would never survive. So, it should come as no surprise that our own life issues are carried with us at the top of our minds, everywhere we go- including work.

Read More

Topics: employee theft, loss prevention, employee awareness, educate, Holiday Tips, customer service

Is Your Deterrence Loud Enough?

Posted on 6/30/15 10:30 AM

The best way to avoid loss is to not experience any losses. That statement appears a matter of common sense and a proclamation of the obvious. And yet, we don’t always do a great job at asset protection. The core issue lies in both the types of actions taken and the efforts placed on the most successful strategy—deterrence.

To understand the short falls of deterrence, we must first separate it from processes meant to apprehend and those meant to protect. True deterrence doesn’t operate like a locked door and it’s not necessarily an investigative device such as a camera system or an exception based reporting software. In other words, a heavy steal gate doesn’t deter theft, it prevents theft by removing entry in the same way that our video recording doesn’t stop behavior, but helps us discover the individual responsible for the behavior. These devices are necessary and helpful, but they are limited in their benefits—a gate can only protect things behind it and a camera can only catch actions in front of it. Deterrence, when properly executed, however, operates within the individual and is not subject to the limits of physical space.

Read More

Topics: employee awareness, educate, Internal Dishonesty, Internal Theft

Loss Prevention Isn't Sales Prevention

Posted on 5/19/15 12:04 PM

Over the years we’ve often heard Loss Prevention referred to as Sales Prevention.  This is usually in reference to merchandise protection and the different views of what that entails. On the one hand, the merchant needs the product visible and touchable in order to sell the product. On the other hand, loss prevention wants to ensure that the product cannot be stolen or damaged so it can be sold.  Which is the right course of action?

Read More

Topics: employee awareness, loss prevention technology, BlueTracs

Why You Need Alerts, Not Alarms

Posted on 4/28/15 11:25 AM

I’ve been discussing the changing loss prevention landscape for a while. If I were to draw a picture that landscape would look much like an overgrown, barren field. This is not to present a negative, hopeless picture of the profession’s future, but rather to suggest that we cannot ignore the changing environment and simply “hope” that the days of old will return. Too many factors suggest that retail has struggled to transform for the past several years and that those who survive will be a different organism. 

Read More

Topics: training and awareness, employee awareness, Audits, Investigations, Target Store Programs

Is Your Loss Prevention Program Like A Spork?

Posted on 3/5/15 9:11 AM

You may not immediately recognize the word “spork.”  Perhaps you know it as a “foon.” It’s that inventive little utensil made famous by fast-food take out and camping trips. The spork is a combination of a spoon and a fork. An efficient and cost-saving invention that has been around since at least the eighteen hundreds (I won’t go into all the things I know about the Spork’s history at the risk of sounding like a geek).

Now this little tool is great in a pinch (or on the road or in the woods) but I’m going to go out on a ledge and make a guess. I’d guess if I open the utensil drawer in your kitchen that I would find lots of silverware. No doubt, two sizes of spoons, two types of knives and prob

ably two sizes of forks. I’d probably see that you could last a week in full supply without ever washing a utensil. And I’d bet that beyond the basics, you have a whole bunch of other interesting, though seldom used “specialty” utensils. An entire drawer of stuff devoted to doing one thing – eating. I’ll go a little farther out on that ledge and bet that in all that stuff, maybe…and that’s a big maybe…you have one “spork” still wrapped in plastic. That lone little guy is probably not with the silverware, but in that “other” drawer - The one where you keep all those condiment leftovers and take-out menus from your last fast food run.

Read More

Topics: loss prevention program, loss prevention, employee awareness

Baggage Claim

Posted on 2/17/15 10:00 AM

As humans, we were born selfish. Our instinctual need to be the most important part of our own universe runs through all our veins, and rightfully so. Without “me” being the top priority in everything we do every single day, we would never survive. So, it should come as no surprise that our own life issues are carried with us at the top of our minds, everywhere we go- including work.

Read More

Topics: employee theft, loss prevention, employee awareness, educate, Holiday Tips, customer service

Gearing Up For Success in the New Year

Posted on 1/6/15 11:36 AM

January inspires most professionals to make new plans and set new goals. There is an almost magic influx of motivation when we cross that arbitrary line of delineation between the old and the new year.  At LPI, we’re no different and we are busy planning and executing on all of the great possibilities that a new year and a fresh start can offer.

But like many industries, loss prevention is a game of numbers.

The most important numbers are those that indicate the success of our loss prevention programs. Numbers like shrink decrease, margin increase, apprehensions, admissions, and audit scores, all serve to either tell the tale of our success or to indicate places for improvement. 

Of course, as the saying goes, you miss 100% of the shots you don’t take which means if you aren’t implementing specific objectives and setting specific goals, you won’t have any measurement to gauge your 2015 success. 

And goal setting is only half of the equation. Knowing your target is good, but having a plan to get there is of equal importance. So to help you re-establish your 2015 business plans and objectives, LPI is offering you this helpful 8 Step Annual LP Planner outline to ensure all the loss prevention basic best-practices are included in your plans. 

Authored by: Ray Esposito

   

  

 

 

 

 

 

 

Read More

Topics: budget & ROI, loss prevention, employee awareness, educate

Temporary and Seasonal Locations – Shrink Sink Holes?

Posted on 10/15/14 9:25 AM

Temporary and Seasonal locations appear almost everywhere there is vacant space. From shopping centers to malls, retailers range each year from the ultimate Halloween destination to Christmas calendar shops. These stores are a retail trend that has been gaining momentum as appropriate real estate is more readily available with favorable pricing and leasing commitments. Retailers are looking more and more to temporary locations to test new markets, new concepts or for the old standby, seasonal locations. 

Read More

Topics: loss prevention, employee awareness, Holiday Tips, Seasonal and Temp Stores

Top 3 Worst Business Trends for Loss Prevention

Posted on 8/19/14 10:00 AM

1. Training Reduction - We live in an economy where cost cutting conversations have become more common than improvement discussions—unless of course you consider cost cuts as an improvement. Training departments and programs have moved from a staple to a luxury. But in saving the time and costs, we often sacrifice those hard-earned dollars we work so hard to earn. Industry experts estimate that nearly 15% of all losses are the result of error. Those estimates are becoming difficult to defend in an environment where companies loath spending any money on educating employees. The real problem is that without a solid foundation and the certainty that all the ships are moving in the right direction, the causes of our loss and declining profits become a large gray area. And the little mistakes can really add up. Transfers and shipments can be mis-processed, incorrect prices are rung through the register, waste or damages are mis-handled, and improper procedures open the door for breaches to our merchandise and money protection standards. Really, the only way to know the difference between an employee who doesn’t know versus one who doesn’t care is to ensure each has received the proper training and guidance on how to do things right.

Read More

Topics: loss prevention awareness, policy development, loss prevention, employee awareness, policies and procedures, customer service, Compliance, Training

How to Train Employees to Help & Prevent Theft

Posted on 5/6/14 1:15 PM

 

Read More

Topics: preventing theft, store operations, loss prevention, training and awareness, employee awareness, train employees, educate, customer service

Join our email list!

Most Popular Posts