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How Tracking is Changing the ORC Game

Posted on 5/6/16 10:30 AM

 

“Back in the day” I was standing in a Marshalls store watching the installation of an EAS system. I remember the excitement and the potential it represented. Finally, a device that could watch shoplifters since we couldn’t watch them all. It was a game changer and within the first few weeks we were racking up the apprehensions—kids, moms, doctors. The missing link appeared shortly after with the arrival of the “soft” tag. Now everything and anything could be tagged and protected. It was a great mouse trap…until the mice got smarter.

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Topics: loss prevention, BlueTracs, Shoplifting, ORC, Organized Retail Crime, Tracking

Baggage Claim

Posted on 4/8/16 10:00 AM

As humans, we were born selfish. Our instinctual need to be the most important part of our own universe runs through all our veins, and rightfully so. Without “me” being the top priority in everything we do every single day, we would never survive. So, it should come as no surprise that our own life issues are carried with us at the top of our minds, everywhere we go- including work.

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Topics: employee theft, loss prevention, employee awareness, educate, Holiday Tips, customer service

Denial: A Cure for Crime and Everything that Ails You

Posted on 3/21/16 9:00 AM

A man walks into the doctor’s office and the doctor inquires, “what’s the problem?”

“It’s my arm, doc. It hurts when I move it.”

The doctor considers the issue for a moment and then responds, “well don’t move it.”

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Topics: loss prevention, Retail, Victim

4 Alerts for Real Prevention

Posted on 2/19/16 9:51 AM

LP FAQ in 2 is a new blog series by LP Innovations which answers the mostly frequently asked LP questions in about two minutes. 

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Topics: loss prevention, LP FAQ in 2

Evidence Based LP: The Right Solution with the Wrong Narrative

Posted on 8/21/15 9:45 AM

I read an article last week posted by Doctor Hayes in LP Magazine. The article on the need for Evidence Based Loss Prevention makes perfect sense and for the most part I agree with the good doctor’s opinion. I wrote along the similar line in my post, Is Your Deterrence Loud Enough. Our loss prevention goal is deterrence. We don’t have enough staff, money, or technology to “catch” them all, so the best method is one that prevents or deters theft when we aren’t looking.

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Topics: loss prevention, Loss Prevention Goals

Cyber-security - Why LP is the Best Oversight

Posted on 7/28/15 10:30 AM

The Target breach and the other incidents that followed confirmed that cybercrime is a large threat to retailers. Both in terms of the hard costs such as repair and damage payouts and in the soft costs like customer anger and mistrust. I have little doubt that if it’s not already happening, soon colleges and universities will be offering degrees specific to cyber security.

In retail, everyone reports to someone and eventually we need to decide the exact reporting structure for our cyber-security specialists. Like many business functions, including Loss Prevention, there is some flexibility in a cross-functional department.

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Topics: loss prevention, Victim, Refund Fraud, Cyber Security

Do More With Less...

Posted on 7/14/15 11:24 AM

Modern business language is chock full of flavorable terms and phrases. Things that sound really nice, but are more verbal optics than possible realities.  These little bites of wisdom exist in the endless universe of theory but seldom stand the test of practice. The issues arise when we start to believe that these nuggets of corporate-speak can represent an achievable goal. When managers misinterpret a hackneyed phrase for an actual proverb. As when we suggest someone gives 110% , a request which is impossible but attempts to suggest that we might be holding back on a full effort. One phrase in particular appears to have developed into an actual business belief in the impossible – “do more with less”. While  the origin of this little gem is probably unknown, one could guess that it came as an answer to slashed resources without a corresponding reduction in goals. It's easy to imagine that it was accompanied with either an implicit or perhaps explicit threat of “if you can’t get it done with what I’ve provided then I’ll find someone who can.”

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Topics: loss prevention, Loss Prevention program and development

The Importance of Face to Face Loss Prevention

Posted on 7/7/15 10:30 AM

Technology has afforded us the opportunity to be in two places at once. Using remote connectivity, a person can be in one location conducting business, while “connected” to another watching video or conducting a video conference. Even though technology provides us this convenience to conduct business remotely, face to face loss prevention still provides greater benefits as it comes to a solid loss prevention program.

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Topics: loss prevention awareness, loss prevention, Loss Prevention program and development

Expectations Are a Funny Thing

Posted on 5/5/15 10:30 AM

Expectations are a funny thing. Often they are completely reasonable, such as with the rules of the road. You expect that everyone will stop at the red light and go on the green…and speed up on that yellow. Other times our expectations can be a little bit “off.”  Does anyone really believe that a “miracle” weight loss pill is the “secret the fitness industry doesn’t want you to know”? As a matter of fact, yes. Millions of people spend billions of dollars on such “secrets” each year in the belief that chemistry can replace hard work. 

 

Expectations, however, are an important feature of the human psychology. They are mental “leaps of faith” that allow for a mostly smooth functioning daily life. If we had no expectation that people would obey traffic signals, there would be a lot more chaos on the road. If we didn’t form expectations, the future would be a dark, faceless place filled with uncertainty. In many ways, expectations drive behavior. When we “expect” a result, we begin to act in a manner that promotes that outcome. Problems only arise when expectations are either not realistic or when two people doing the same thing each have expectations for a different outcome. There is, of course, a business application for this, but let me first provide a personal illustration.

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Topics: loss prevention, loss prevention programs, career development, Consulting, Audits

Manage the Conditions or the Conditions will Manage

Posted on 4/22/15 1:00 PM

Winston Churchill said, “It is not enough that we do our best; sometimes we must do what is required.” It is a common and frustrating problem in business: to do our best, to work hard, to put in the effort and the hours, and to still not meet with success. At the core of the issue is a simple misunderstanding, a small misalignment in focus that places the greatest of our resources on a reactive instead of proactive track. In short, efforts are placed in reaction to the managing conditions rather than on the process of managing the conditions.

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Topics: loss prevention