You made your plans, executed your programs, perhaps survived inventory and maybe the spring line launch or the influx of Easter, Mother’s Day, Father’s Day, Prom and Graduation dinners (for you restaurant folks) or shoppers (for our friends in grocery). Many in the organization have worked hard and tirelessly to meet the goals of the first half. And now as the summer kicks in, those much welcomed vacations mean we can kick back.Read More
Retail associates are the first line of defense when it comes to loss prevention. Generating loss prevention awareness via your associates will prevent more loss than any technology, program element or initiative. However, it is also one of the most visible failures of many retailers; to create and sustain adequate LP awareness. Here are 4 common reasons why retailers fail to generate successful LP awareness.Read More
You made your plans, executed your programs, perhaps survived inventory and maybe the spring line launch or the influx of Easter, Mother’s Day, Father’s Day, Prom and Graduation diners (for you restaurant folks) or shoppers (for our friends in grocery). Many in the organization have worked hard and tirelessly to meet the goals of the first half. And now as the summer kicks in, those much welcomed vacations mean we can kick back.Read More
Topics: loss prevention development
It’s an interesting conundrum that although no one can guarantee great shrink results, bad shrink is easy to predict. It’s a case of we “don’t know what we don’t know.” In other words, one can never really be completely sure if an employee may have stolen, if unreported shoplifting is crushing our profits, or if people are confidently doing important things the wrong way. The reverse however is not true. The absence of important and critical behaviors is easy to detect. And in their absence, one can surmise that our shrink results will be a train wreck or that any positive results are going to be, at best, really fortunate luck.Read More
We can spend a lot of time discussing audits, shrink numbers and awareness programs, but there is nothing more frustrating than the unresolved theft issue. I’m not speaking of the “mystery” stuff where there is uncertainty as to the cause of the loss. Nope, I’m referring to the missing money or merchandise that by virtue of access and opportunity had to be an employee. Things like the dreaded missing deposit or empty back stock containers that used to contain our merchandise.
Their is something psychologically draining about “knowing” you have a dishonest employee problem, knowing they took “stuff” and knowing there is no way you can prove it. Sure you can interview the entire store, sure you can blame it on the employee who quit, and sure you can resolve to never let it happen again, but still you’ll taste bitter dissatisfaction. The interesting aspect of unresolved dishonesty is that it is usually accompanied by a big “I Wish We Had” moment. A mental…maybe verbal…rundown of the things we wish had been in place before the theft. That little bit of now elusive evidence that would have drawn a comfortable trail to the responsible party.Read More
There is a saying that “everyone has a boss.” In my twenty-something years the question of “who should LP report to?” has come up often and usually with passionate opinions as to the best reporting structure. Loss Prevention is a support function and one whose dynamic responsibilities and flexible nature make it a good fit for almost any department. In a way, LP is like a universal blood donor - not a perfect match anywhere, but functional everywhere.
The breach of Target’s consumer data in December had a significant impact on the retailer’s holiday season. In truth, with industry consumer foot traffic down over 14% sales weren’t going to be exceptional anyway. In addition, although I’m not familiar with the details of Target’s line of responsibility structure, the breach probably had little to do with traditional loss prevention roles.