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"Do More With Less" and Other Penrose Triangles

Posted on 6/10/16 10:30 AM


Modern business language is chock full of flavorable terms and phrases. Things that sound really nice, but are more verbal optics than possible realities. Like the Penrose Triangle these little bites of wisdom exist in the endless universe of theory but seldom stand the test of practice. The issues arise when we start to believe that these nuggets of corporate-speak can represent an achievable goal. When managers misinterpret a hackneyed phrase for an actual proverb. As when we suggest someone gives 110% , a request which is impossible but attempts to suggest that we might be holding back on a full effort. One phrase in particular appears to have developed into an actual business belief in the impossible – “do more with less”. While  the origin of this little gem is probably unknown, one could guess that it came as an answer to slashed resources without a corresponding reduction in goals. It's easy to imagine that it was accompanied with either an implicit or perhaps explicit threat of “if you can’t get it done with what I’ve provided then I’ll find someone who can.”

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Topics: policies and procedures, Loss Prevention program and development

Active Shooter - Common Sense in a Senseless World

Posted on 5/13/16 10:04 AM

Until recently I didn’t give much thought to the topic of “active shooter.” In truth, the idea of a lengthy conversation seemed unnecessary. It appeared an investment in a discussion that pertained to a rare occurrence in a retail environment.That is not to say that it isn’t important to ensure the safety of employees. Active Shootings, while tragic, don’t seem to have a preventable solution. And my belief was that training should mostly rely on common sense. In the event of a shooting, employees should run and or hide. My ideas on the topic changed, however, after I attended a training seminar at the New England Organized Retail Crime Symposium, presented by the various retail associations of the New England states.

Website: www.neorca.org

Article: ORC symposium Wrap up!

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Topics: policies and procedures, Loss Prevention program and development

Getting Real with your LP Analytics

Posted on 4/29/16 1:30 PM

Today’s retail environment is arguably one of the most turbulent and competitive in recent history. Business survival is dependent on the leadership’s ability to rapidly gain knowledge and make immediate strategic decisions for the organization. Intuitive leadership is being replaced by analytical software that allows the organization to see their issues, develop initiatives, change behavior and make progress scalable.

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Topics: Loss Prevention program and development

Why You Should Be Using Social Media at Work

Posted on 3/4/16 10:00 AM

The Benefits of using Social Media Tools in your Loss Prevention Program

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Topics: shrink awareness, policies and procedures, Loss Prevention program and development

What Loss Prevention Resources do you use?

Posted on 2/12/16 10:44 AM

Today’s digital connectivity provides us with many forms of communication and information; Google, Wikipedia, Facebook, Twitter, LinkedIn, Instagram to name a few. We also have traditional mediums of information, like newspapers and magazines that have turned digital to make content more readily available to a wider audience across the globe. With all this information available, how do you determine which is most useful and what resources do you rely on to get your information?

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Topics: Loss Prevention program and development

Do More With Less...

Posted on 7/14/15 11:24 AM

Modern business language is chock full of flavorable terms and phrases. Things that sound really nice, but are more verbal optics than possible realities.  These little bites of wisdom exist in the endless universe of theory but seldom stand the test of practice. The issues arise when we start to believe that these nuggets of corporate-speak can represent an achievable goal. When managers misinterpret a hackneyed phrase for an actual proverb. As when we suggest someone gives 110% , a request which is impossible but attempts to suggest that we might be holding back on a full effort. One phrase in particular appears to have developed into an actual business belief in the impossible – “do more with less”. While  the origin of this little gem is probably unknown, one could guess that it came as an answer to slashed resources without a corresponding reduction in goals. It's easy to imagine that it was accompanied with either an implicit or perhaps explicit threat of “if you can’t get it done with what I’ve provided then I’ll find someone who can.”

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Topics: loss prevention, Loss Prevention program and development

The Importance of Face to Face Loss Prevention

Posted on 7/7/15 10:30 AM

Technology has afforded us the opportunity to be in two places at once. Using remote connectivity, a person can be in one location conducting business, while “connected” to another watching video or conducting a video conference. Even though technology provides us this convenience to conduct business remotely, face to face loss prevention still provides greater benefits as it comes to a solid loss prevention program.

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Topics: loss prevention awareness, loss prevention, Loss Prevention program and development

Rewind 2014 Is Here!

Posted on 12/16/14 11:05 AM

A Look Back on Loss Prevention in 2014

With just eleven selling days left in this holiday season, we figured that there might be less time or energy for absorbing new ideas. So this week we are providing a recap and links to some of this year’s favorite blog topics.

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Topics: policies and procedures, Loss Prevention program and development, Audits and Investigations

Follow the Leader

Posted on 3/25/14 9:19 AM

There is an old proverb that states, “he who thinks he leads but has no followers is only taking a walk.” For all of the books, articles, and seminars on the topic of leadership, one would believe that it requires some form of magic or unique charisma. The truth is that following others is a natural human characteristic. The problem is that the inherent programming to “follow” doesn’t include an equally inherent set of standards on “who” to follow.

Psychologists have devoted a great number of hours to understanding the human follow response. What is clear is that there is a natural tendency to use the behavior of others as a short-cut to decision making. Some of these experiments are as simple as having one person stand on the street and stare at the sky-in which the vast majority of passerby’s will mimic the behavior. In more advance studies, a person sits in a room that fills with smoke. When paired with “confederates” who don’t react, the majority of participants remain in the room until the environment becomes unbearable. Other experiments have people on the street following another person through an elaborate layout of roped stations, although none of them have any idea why they are following or what is to be the final destination.

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Topics: shrink awareness, policies and procedures, Loss Prevention program and development

Why An LP Program Needs a Strategic Business Plan Foundation

Posted on 2/18/14 11:30 AM

In many businesses the term loss prevention is a bit of a misnomer. While certainly the philosophy is to prevent loss of profits and assets, in practice there is often very little prevention and much reaction. Many initiatives become focused on the reactionary processes of LP. Resources are allocated to chase dishonest employees, ORC rings, shoplifters and other crisis level security issues. These efforts are often required as a nature of the LP role, however, failure to apply efforts strategically ultimately results in dire consequences for the program and an inability to get ahead of shrink because too much time is expended putting out the fires.

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Topics: policies and procedures, Loss Prevention program and development