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The Problem with Winging an Investigation

Posted on 6/3/16 10:17 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

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Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

The Problem with Winging an Investigation

Posted on 8/7/15 11:03 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Give Thanks

Posted on 11/26/14 12:50 PM

Thanksgiving is a day when family and friends gather together to break bread and give thanks for the blessing of the harvest of the preceding year. LPI wishes you and your families a safe, happy and healthy Thanksgiving holiday. We are thankful for friends and followers like you.

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Topics: LP Innovations

10 Reasons Associates Are Not Productive and What To Do About It

Posted on 7/1/14 1:34 PM

Do you have a productivity problem?  Are associates having trouble getting all their work done? Is there a project that never seems to get finished, or something that hasn’t even been started? Does it seem it impossible for staff to cross everything off their “to do” lists?  Following are ten examples of possible causes – and suggested solutions.

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Topics: loss prevention, training and awareness, policies and procedures, train employees, educate, LP Innovations, career development, associates, productive

Crystal Ball Loss Prevention

Posted on 4/29/14 1:35 PM

Mark Twain wrote, “I was gratified to be able to answer promptly. I said I don't know.” It’s an interesting proposition and amusing when we consider the answers we must provide when shrink, loss, or performance misses the intended goal. In general poor loss prevention performance has only three sources—systemic error, shoplifting, or employee theft. Thankfully it is only three because even at that, it can be quite difficult to narrow it down to just the one. The issue isn’t that discovery of the main cause is impossible, the issue is we often rely more on “crystal ball” techniques than evidence based analysis.

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Topics: preventing theft, employee theft, shrink awareness, loss prevention, LP Innovations

The Retail Equation Sheds Light On Loss Prevention Statistics

Posted on 4/15/14 12:22 PM

The Ninth Annual Report from The Retail Equation uncovers staggering numbers regarding 2013 merchandise returns in comparison to last years loss prevention awareness trends.

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Topics: loss prevention awareness, shrink awareness, loss prevention, LP Innovations, Industry Average

Ringing in the New Year with a Smile!

Posted on 12/31/13 2:00 PM

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Topics: LP Innovations

LPI Launches New Website and Loss Prevention Thought Leadership

Posted on 7/20/10 12:24 PM

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Topics: LP Innovations