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Follow the Leader

Posted on 3/25/14 9:19 AM

There is an old proverb that states, “he who thinks he leads but has no followers is only taking a walk.” For all of the books, articles, and seminars on the topic of leadership, one would believe that it requires some form of magic or unique charisma. The truth is that following others is a natural human characteristic. The problem is that the inherent programming to “follow” doesn’t include an equally inherent set of standards on “who” to follow.

Psychologists have devoted a great number of hours to understanding the human follow response. What is clear is that there is a natural tendency to use the behavior of others as a short-cut to decision making. Some of these experiments are as simple as having one person stand on the street and stare at the sky-in which the vast majority of passerby’s will mimic the behavior. In more advance studies, a person sits in a room that fills with smoke. When paired with “confederates” who don’t react, the majority of participants remain in the room until the environment becomes unbearable. Other experiments have people on the street following another person through an elaborate layout of roped stations, although none of them have any idea why they are following or what is to be the final destination.

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Topics: shrink awareness, policies and procedures, Loss Prevention program and development

Why An LP Program Needs a Strategic Business Plan Foundation

Posted on 2/18/14 11:30 AM

In many businesses the term loss prevention is a bit of a misnomer. While certainly the philosophy is to prevent loss of profits and assets, in practice there is often very little prevention and much reaction. Many initiatives become focused on the reactionary processes of LP. Resources are allocated to chase dishonest employees, ORC rings, shoplifters and other crisis level security issues. These efforts are often required as a nature of the LP role, however, failure to apply efforts strategically ultimately results in dire consequences for the program and an inability to get ahead of shrink because too much time is expended putting out the fires.

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Topics: policies and procedures, Loss Prevention program and development

Is the decision to outsource the same as hiring an internal candidate?

Posted on 2/4/14 6:00 PM

Outsourcing has become a more widely accepted practice across various industries and business functions. However, with over 15 years of experience in providing these services, we still continue to come across people who are skeptical and apprehensive about outsourcing. It is a decision that involves both a logical decision as much as an emotional decision. Is it any different than hiring an internal resource?

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Topics: policies and procedures, Outsourcing, Loss Prevention program and development

A Different Approach to Calculating Shrink and Loss

Posted on 1/28/14 12:30 PM

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Topics: shrink awareness, policies and procedures, Loss Prevention program and development

Fasten Your Seatbelts, Its a 2013 Rewind!

Posted on 12/16/13 10:00 AM

A look back on loss prevention in 2013

With just seven selling days left in this holiday season, we figured that there might be less time or energy for absorbing new ideas. So this week we are providing a recap and links to some of this year’s favorite blog topics.

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Topics: policies and procedures, Loss Prevention program and development, Audits and Investigations

Active Shooter - Common Sense in a Senseless World

Posted on 12/10/13 10:00 AM

Our own Steven May shares his thoughts on active shooter training

Until recently I didn’t give much thought to the topic of “active shooter.” In truth, the idea of a lengthy conversation seemed unnecessary. It appeared an investment in a discussion that pertained to a rare occurrence in a retail environment. That is not to say that it isn’t important to ensure the safety of employees. Active Shootings, while tragic, don’t seem to have a preventable solution. And my belief was that training should mostly rely on common sense. In the event of a shooting, employees should run and or hide. My ideas on the topic changed, however, after I attended a training seminar at the New England Organized Retail Crime Symposium, presented by the various retail associations of the New England states.

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Topics: policies and procedures, Loss Prevention program and development

Our 5 Best Holiday "Best Practices"

Posted on 12/3/13 4:00 PM

A few things to remember during the Holiday rush...

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Topics: policies and procedures, Loss Prevention program and development, Holiday Tips

Why You SHOULD Be Using Social Media at Work

Posted on 11/26/13 4:43 PM

The Benefits of using Social Media Tools in your Loss Prevention Program

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Topics: shrink awareness, policies and procedures, Loss Prevention program and development

What’s Your Real Loss Prevention Risk?

Posted on 11/5/13 12:00 PM

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Topics: policies and procedures, Loss Prevention program and development

Bad Statements: The 4th Liability

Posted on 10/29/13 1:00 PM

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Topics: employee theft, policies and procedures, Audits and Investigations