describe the image

The Problem with Winging an Investigation

Posted on 6/3/16 10:17 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Statistical Snapshot Auditing - The Pros and Cons of Forced Ranking Stores

Posted on 9/18/15 11:10 AM

What is it?

A statistical snap shot audit is an objective method to rank certain operational aspects of a store’s performance. It compares the store’s activities to company averages and scores the store based on being above, at, or below other store’s performance levels. So for example, a store with a $100 refund average would be ranked (and scored lower) than a store with a $50 refund average.

Why is it important?

Truly objective data can provide greater insight and be a better predictor of future and potential losses.

Long Story Short

A statistical snapshot is a form of Forced Ranking applied to stores. Although it is a true and important measure of a store’s performance compared to other locations, it doesn’t take into account important differences that occur due to store size, revenue, location, or staffing.

Read More

Topics: store operations, store audits, Audits

The Problem with Winging an Investigation

Posted on 8/7/15 11:03 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Developing Effective Audit Programs

Posted on 6/4/14 2:05 PM

 

Read More

Topics: store operations, loss prevention program, loss prevention, store audits, lp development, Outsourcing, train employees, educate

The High Risk Position

Posted on 5/27/14 12:45 PM

Read More

Topics: preventing theft, loss prevention awareness, store operations, loss prevention program, employee theft, loss prevention, train employees, educate, customer service, career development

How to Train Employees to Help & Prevent Theft

Posted on 5/6/14 1:15 PM

 

Read More

Topics: preventing theft, store operations, loss prevention, training and awareness, employee awareness, train employees, educate, customer service