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The Problem with Winging an Investigation

Posted on 6/3/16 10:17 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

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Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Denial: A Cure for Crime and Everything that Ails You

Posted on 3/21/16 9:00 AM

A man walks into the doctor’s office and the doctor inquires, “what’s the problem?”

“It’s my arm, doc. It hurts when I move it.”

The doctor considers the issue for a moment and then responds, “well don’t move it.”

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Topics: loss prevention, Retail, Victim

The Problem with Winging an Investigation

Posted on 8/7/15 11:03 AM

In general, the law, with additional support from case laws, provides employers with certain privilege in discussing “business matters” even the dishonest kind with employees. So if an employee is seen or suspected of violating policy, stealing, or may have information pertaining to a loss, it is within our “right” to have a discussion. Such matters, handled properly and professionally are fine, but…and this is a big But…there are many opportunities along the way to step off that narrow path and create company liability.

The potential for civil or even criminal suits (like false imprisonment) are great enough to leave no room for “winging” an internal investigation. And some of the biggest missteps are those that are easiest enough to avoid.

 

Take a Deep Breath

Seasoned investigators don’t get emotional over internal theft. Yes, we have a passion to resolve and prevent it, but we don’t take dishonesty personally. An investigation is like any other business endeavor—it’s a process. Often, the greatest harm is done by an inexperienced manager or employee who brings emotion…hurt, anger, righteousness…to the discussion.

Read More

Topics: store operations, Audits and Investigations, LP Innovations, Retail, Victim, Investigations

Cyber-security - Why LP is the Best Oversight

Posted on 7/28/15 10:30 AM

The Target breach and the other incidents that followed confirmed that cybercrime is a large threat to retailers. Both in terms of the hard costs such as repair and damage payouts and in the soft costs like customer anger and mistrust. I have little doubt that if it’s not already happening, soon colleges and universities will be offering degrees specific to cyber security.

In retail, everyone reports to someone and eventually we need to decide the exact reporting structure for our cyber-security specialists. Like many business functions, including Loss Prevention, there is some flexibility in a cross-functional department.

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Topics: loss prevention, Victim, Refund Fraud, Cyber Security

Denial: A Cure for Crime and Everything that Ails You

Posted on 11/13/14 12:38 PM

A man walks into the doctor’s office and the doctor inquires, “what’s the problem?”

“It’s my arm, doc. It hurts when I move it.”

The doctor considers the issue for a moment and then responds, “well don’t move it.”

Read More

Topics: loss prevention, Retail, Victim